Privacy Policy and Other Terms and Conditions

Your personal information is very important to us, and we are fully aware of this. Rest assured that we are committed to protecting your privacy and will not disclose any information without being expressly authorized to do so by law or without obtaining your consent, in accordance with the Act respecting the protection of personal information in the private sector (hereinafter “the Act”).

PURPOSE

The purpose of this Privacy Policy is to explain how Groupe Conseil Novo SST and Novo Avocats (hereinafter “Novo”) collect, use, store, protect, and disclose personal information in the course of their activities, including processing carried out by suppliers, subcontractors, or authorized third parties.

SCOPE

This policy applies to all personal information collected in the course of Novo’s activities; all individuals concerned; and all systems and information used, managed, or operated by Novo or a subcontractor.

COLLECTION AND USE OF PERSONAL INFORMATION

Novo may collect personal information necessary for the provision of its services, administration, legal compliance, and security.

In this regard, we use your personal information only for the purposes for which it was collected or obtained, in accordance with the law. In this regard, we apply the principle of minimal access, so that only authorized persons can access your personal information.

INFORMATION TRANSMITTED BY EMAIL

We are committed to protecting the personal information you entrust to us by email. If you voluntarily provide personal or otherwise confidential information by email, we will only use the information necessary to enable our staff to respond to your message or follow up on your request.

Notwithstanding the above, if you wish to provide confidential or sensitive information to one of our experts, we suggest that you contact them directly by phone or through our secure document transmission tool, which you can find in our Client Site under the “Claims” tab (https://connexion.novosst.com/connexion).

INFORMATION TRANSMITTED THROUGH OUR WEBSITE

Novo does not guarantee the confidentiality of communications you send us through this site, and these communications are not subject to or protected by attorney-client privilege. If you wish to provide confidential or sensitive information to one of our experts, please contact us directly by phone.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

Novo may disclose personal information to third parties when necessary, including suppliers, subcontractors, cloud service providers, auditors, partners, or regulatory authorities.

Prior authorization

No third party has access to data without authorization, a contract, or a risk assessment.

Contractual obligations of third parties

Third parties must: protect data confidentiality, restrict access, implement security measures, and comply with Novo’s policies.

Supervision and audits

Novo monitors third parties through audits, questionnaires, and SOC2/ISO reports.

Disclosure in the event of an incident

In the event of an incident involving a third party, Novo applies its internal procedure and notifies the persons concerned in accordance with applicable laws.

RETENTION AND DESTRUCTION

The retention of your personal information is also limited in time. Thus, when the purposes for which the personal information was collected have been achieved, the personal information is securely destroyed or anonymized.

SECURITY MEASURES

Novo applies the following security controls: encryption, classification, anonymization, access management, logging, technological controls, and incident management processes.

ACCESS AND CORRECTION REQUESTS

You may access the personal information we hold about you at any time. You may also request that we correct any personal information we hold if it is inaccurate.

All requests for access or correction must be sent to the person responsible for the protection of personal information. Your request will be processed within the time limits provided for by law.

USE OF COOKIES

This site does not place any permanent cookies on visitors’ hard drives, but only a temporary cookie required to improve the performance of certain site features.

AUTOMATICALLY EXCHANGED INFORMATION

When you access our website, your computer and the site server automatically exchange information. This communication is necessary for the server to transmit a file compatible with the computer equipment you are using.

This information is stored and used by Novo for technical and statistical purposes. It is used to count the number of visits, the most frequently visited pages, the technology used by visitors, and referring sites.

PRIVACY OFFICER

The person responsible for the protection of personal information is responsible for ensuring compliance with the law and, as such, is also responsible for ensuring compliance with our Privacy Policy. To learn more about the measures taken by Novo and Novo Lawyers Inc. to protect personal information, to request access to or correction of your personal information, or to make comments or file a complaint about non-compliance with this policy, you can contact:

For Groupe Conseil Novo SST

Éric Latulippe
1020, Bouvier Street, Suite 600
Quebec (QC)  G2K 0K9
418 647-5408
eric.latulippe@novosst.com

 

For Novo Lawyers

Éric Latulippe
1020, Bouvier Street, Suite 570
Quebec (QC)  G2K 0K9
418 647-5408
eric.latulippe@novoavocats.com

CONTENT OWNERSHIP

The documents used and displayed on this site, including music, sound, text, photographs, graphics, illustrations, drawings, videos, as well as company names, logos, and trademarks are the property of Novo and Novo Avocats inc. and are protected by copyright and trademark laws and other laws. The content of this site may only be displayed for personal, non-commercial purposes. It is strictly prohibited to modify, reproduce, retransmit, distribute, broadcast, sell, publish, or circulate this content without the prior written consent of our team.

NO PROHIBITED OR ILLEGAL USE

You may use this site provided that you declare and guarantee that you will not use it for any purpose that is illegal or prohibited by these terms and conditions. For more information, please contact us.

COMPLAINT HANDLING

To learn more about our procedure for handling complaints regarding the protection of personal information, please read our Complaint Handling Policy.