Client SiteClaims Management
Get personalized support to manage your claims.
HELPING YOU MANAGE YOUR CLAIMS
Whether or not you are a member of a safety group or subject to the retrospective plan, Novo SST can help you manage your claims with the CNESST. You can use this service on an annual basis or periodically for complex files, as needed.
Our Claims Management team consists of experienced professionals from various fields, including health, occupational health and safety, law, human resources, and industrial relations. The strength of our team lies in its versatility and ability to be proactive.
Our experts intervene proactively according to your business needs. They’re always attentive to your needs and offer high-performance solutions as well as an entire range of specialized services.
In addition, each client is assigned a specific advisor who becomes their resource person in the event of an accident. Not only will your advisor be up to date on your files, but they’ll also know and understand your organization’s reality.
WE WILL GUIDE YOU, WHATEVER YOUR NEEDS
Novo SST guides its members and clients through every step of managing their occupational health and safety file, whatever their needs.
Regardless of the severity, as soon as an event leads to a medical examination, you can contact us and we will follow up with you on this file:
- Medical-administrative follow-up
- Getting second opinions and medical expertise, if necessary
- Cost sharing requests
- Annual meeting to present the results of our involvement
To meet the specific requirements of certain claims files, we will guide you using an approach geared towards supporting your business resources. The services include unlimited telephone support and access to templates and work tools developed by Novo.
- Client-managed files
- Monthly or quarterly review of files in collaboration with your organization, to confirm the actions taken, the direction to be taken and any future actions required.
Every organization has a unique health and safety (OHS) reality. Our services can be adapted according to your actual needs.
- Full management of a file
- The claims management advisor’s involvement in:
- Analyzing medical documents
- Coaching on the direction to be taken on a file
- Various ad-hoc interventions
- Writing cost-sharing requests, etc.
- Audit of the complaints management support structure and support in setting up the elements necessary for efficient support
- Audit of previous and ongoing files
- Establishment of a temporary assignment policy, including the identification of assignment tasks
- Training of stakeholders at all levels in claims management (supervisors and human resources managers)
- Support and review of the work done by your corporate resources
- Pre-employment or in-service medical questionnaire (PEMQ) and follow-up on recommendations
- Management of non-occupational disability files
- Management of work capacity assessment files
Testimonials
We have been business partners with Novo SST since 2003, and we’re very satisfied with its actuarial and claims management services. The support it provides us on legal and medical matters is greatly appreciated by our team. Through its prevention coaching, we ensure that our OHS knowledge is kept up-to-date. It is easy to interact with senior management, and our members benefit from substantial savings through their grouping.
Denis Roy
Director of Finance and Technology | Union des producteurs agricoles (UPA)
